Flooring & Installation Testimonials
No thank you. You are the only company I have anything good to say about. I will definitely leave a good review on YELP or Google or wherever you would like me to leave a review. As you know, this has been an ordeal from the beginning. Both John and Marty have gone above and beyond and I truly appreciate it. I can finally see light at the end of the tunnel.
Thanks again. I’ll be sure to recommend your company with high remarks.
Elaine M
No thank you. You are the only company I have anything good to say about. I will definitely leave a good review on YELP or Google or wherever you would like me to leave a review. As you know, this has been an ordeal from the beginning. Both John and Marty have gone above and beyond and I truly appreciate it. I can finally see light at the end of the tunnel.
Thanks again. I’ll be sure to recommend your company with high remarks.
— Elaine M
Hi Ellen!!!
Thank you for the kind words…..your company is amazing to work with! I had a great experience 6 years ago when we moved in; and I knew going in it was going to be another great experience….and it was!
The floors look beautiful!!! I’m washing the walls and windowsills now before putting all the furniture back. I can’t wait to see it decorated and put back together!
Marty was amazing (as always) providing samples (and patience!) while we decided which color/style we liked.
It’s so comforting in today’s society to have a company like yours that has integrity and professionalism as a priority.
Thank you again, it was certainly a pleasure doing business with A Step Above Flooring!!
Cindy
Cindy F
Hi Ellen!!!
Thank you for the kind words…..your company is amazing to work with! I had a great experience 6 years ago when we moved in; and I knew going in it was going to be another great experience….and it was!
The floors look beautiful!!! I’m washing the walls and windowsills now before putting all the furniture back. I can’t wait to see it decorated and put back together!
Marty was amazing (as always) providing samples (and patience!) while we decided which color/style we liked.
It’s so comforting in today’s society to have a company like yours that has integrity and professionalism as a priority.
Thank you again, it was certainly a pleasure doing business with A Step Above Flooring!!
Cindy
— Cindy F
As far as my experience with A Step Above, I am over the moon with the entire crew! From the quick response to a weekend email, the friendly interaction with Jay, Marty ordered the carpet on a Friday evening(wow) and John scheduling our installation so quickly! But most of all I was most impressed with Ed and Brandt! Their quality hard work is the main reason I will be recommending your company to everyone I know. They were friendly and very conscientious. When searching for a carpet company the negative reviews regarding installation is what turned me off to other carpet companies. I’m glad I found you…please don’t go anywhere!!!
Lesa T
As far as my experience with A Step Above, I am over the moon with the entire crew! From the quick response to a weekend email, the friendly interaction with Jay, Marty ordered the carpet on a Friday evening(wow) and John scheduling our installation so quickly! But most of all I was most impressed with Ed and Brandt! Their quality hard work is the main reason I will be recommending your company to everyone I know. They were friendly and very conscientious. When searching for a carpet company the negative reviews regarding installation is what turned me off to other carpet companies. I’m glad I found you…please don’t go anywhere!!!
— Lesa T
Everything is absolutely wonderful! We love the carpet that Lydia helped us pick out. It’s so soft and squishy, perfect for a basement. The color and little pattern it has is so lovely! It will be a perfect space for our little boy to go and hang our with his friends.
Lydia was a joy to work with! She even sent a sample of a carpet that my little boy loved to him. She really knows how to make connections with her customers, sure do wish we have found out about you all sooner.
Your installation guys were great to work with, so nice, and very conscientious of our home. Everything from start to finish was perfect, which is so rare in todays world. I’d say keep doing what you are doing because it is working!!!! ☺️
Teresa H
Everything is absolutely wonderful! We love the carpet that Lydia helped us pick out. It’s so soft and squishy, perfect for a basement. The color and little pattern it has is so lovely! It will be a perfect space for our little boy to go and hang our with his friends.
Lydia was a joy to work with! She even sent a sample of a carpet that my little boy loved to him. She really knows how to make connections with her customers, sure do wish we have found out about you all sooner.
Your installation guys were great to work with, so nice, and very conscientious of our home. Everything from start to finish was perfect, which is so rare in todays world. I’d say keep doing what you are doing because it is working!!!! ☺️
— Teresa H
Love the carpet! Ed and Brent did a great job of taking up old and installing new carpet. Both started working the moment they arrived until the minute they left
Jack H
Love the carpet! Ed and Brent did a great job of taking up old and installing new carpet. Both started working the moment they arrived until the minute they left
— Jack H
Thanks Marty! Floors look fantastic! You and the whole team are a blessing and a worthy asset to the flooring market!
Thanks Marty! Floors look fantastic! You and the whole team are a blessing and a worthy asset to the flooring market!
The carpet is perfect and we are very happy with how it looks. The guys did a great job getting it installed!
David M
The carpet is perfect and we are very happy with how it looks. The guys did a great job getting it installed!
— David M
Sarah and Lydia, I simply had to write to tell you both about how wonderful Steve and Charlie have been. They plan to finish up my floors tomorrow and I have been so impressed with their professionalism, incredibly hard work and long hours, their attention to detail, excellent communication and their concern that they do things the way I desire and just their over all work. It has been an absolute pleasure having them in my home and I am grateful to them and to you! My floors are looking amazing and I so look forward to the completed product! I could not be more pleased!
Praising God for them!
His Peace
Amy T
Sarah and Lydia, I simply had to write to tell you both about how wonderful Steve and Charlie have been. They plan to finish up my floors tomorrow and I have been so impressed with their professionalism, incredibly hard work and long hours, their attention to detail, excellent communication and their concern that they do things the way I desire and just their over all work. It has been an absolute pleasure having them in my home and I am grateful to them and to you! My floors are looking amazing and I so look forward to the completed product! I could not be more pleased!
Praising God for them!
His Peace
— Amy T
Hi Ellen! The floors turned out great! Thanks so much!!!
Tara M
Hi Ellen! The floors turned out great! Thanks so much!!!
— Tara M
Hello Ellen we are loving our new carpet it looks great and feels so good. They did a great job!
Tara Z
Hello Ellen we are loving our new carpet it looks great and feels so good. They did a great job!
— Tara Z
We love the floor!! The crew did an amazing job and were so nice!
Jane C
We love the floor!! The crew did an amazing job and were so nice!
— Jane C
Very pleased with the work, your craftsmen were excellent, professional and gentleman. Thank you!
Jim
Very pleased with the work, your craftsmen were excellent, professional and gentleman. Thank you!
— Jim
Did an excellent job. Also fixed rotten area under sink and installed new wood and kick plate. Very
pleased.
Judy W.
Did an excellent job. Also fixed rotten area under sink and installed new wood and kick plate. Very
pleased.
— Judy W.
"I talked to Sarah but also wanted to tell you that the floors look wonderful! Everyone I worked with was great and professional. Thanks again!"
Dola
"I talked to Sarah but also wanted to tell you that the floors look wonderful! Everyone I worked with was great and professional. Thanks again!"
— Dola
Everything looks GREAT! The installers did a fantastic job and were very pleasant and professional . WE are very pleased with Lydia and "A Step Above".
Tim B.
Everything looks GREAT! The installers did a fantastic job and were very pleasant and professional . WE are very pleased with Lydia and "A Step Above".
— Tim B.
Mimi S.
— Mimi S.
Guys just left. They did a superior job. Went above and beyond what I expected. You and your company score 125% in my book. Ever need a recommendation please call on me.
Dave O.
Guys just left. They did a superior job. Went above and beyond what I expected. You and your company score 125% in my book. Ever need a recommendation please call on me.
— Dave O.
Richard was terrific... planed thickness, length & cleaned up after himself in a way that I wish other folks would do... Thank you so much for taking this entire problem off my shoulders.
Earl H
Richard was terrific... planed thickness, length & cleaned up after himself in a way that I wish other folks would do... Thank you so much for taking this entire problem off my shoulders.
— Earl H
Ice, your guys are artists... your guys rocked it... Thanks again for everything I really appreciate it. Have your guys give me some cards if possible, I am telling all our friends about a step above.
Mike Y
Ice, your guys are artists... your guys rocked it... Thanks again for everything I really appreciate it. Have your guys give me some cards if possible, I am telling all our friends about a step above.
— Mike Y
A Step above installed hardwood for my whole house. Great service and installation. Courteous installers that really knew what they were doing. Could not be happier with my hardwood floors.
Christine K.
A Step above installed hardwood for my whole house. Great service and installation. Courteous installers that really knew what they were doing. Could not be happier with my hardwood floors.
— Christine K.
...we are extremely happy with the job your team did and the price for it. The house looks amazing and we went under contract in 8 hours. Having your new carpet was a big part of that. Thanks!
Matt and Mandy
...we are extremely happy with the job your team did and the price for it. The house looks amazing and we went under contract in 8 hours. Having your new carpet was a big part of that. Thanks!
— Matt and Mandy
Rick & Jim are the best, I highly recommend them for any floor job you have. hey are highly professional and highly pleasant to have in my home. They are an extreme asset to your company. Thank you! Tony
Tony C.
Rick & Jim are the best, I highly recommend them for any floor job you have. hey are highly professional and highly pleasant to have in my home. They are an extreme asset to your company. Thank you! Tony
— Tony C.
They installed laminate in my 8' x 7' walk-in closet. From first phone call until I paid, it was just excellent all the way around. They will DEFINITELY be doing the hardwood on my second floor when the time comes! :-)
Jane A.
They installed laminate in my 8' x 7' walk-in closet. From first phone call until I paid, it was just excellent all the way around. They will DEFINITELY be doing the hardwood on my second floor when the time comes! :-)
— Jane A.
Gladys F.
— Gladys F.
I have now used A Step Above for installation of carpet and wood floors in my home. Their expertise, professionalism, installation and communication is second to none. I would highly recommend them for any and all flooring needs.
Brittany G.
I have now used A Step Above for installation of carpet and wood floors in my home. Their expertise, professionalism, installation and communication is second to none. I would highly recommend them for any and all flooring needs.
— Brittany G.
Janet B
— Janet B
I have had A Step Above Flooring replace carpet in two houses. They did a fabulous job! The installers are prompt, professional, and do great work. The flooring selection is outstanding, and their pricing is very competitive. I would highly recommend them!
Kate R.
I have had A Step Above Flooring replace carpet in two houses. They did a fabulous job! The installers are prompt, professional, and do great work. The flooring selection is outstanding, and their pricing is very competitive. I would highly recommend them!
— Kate R.
Janet S.
— Janet S.
Was very professional, punctual, reasonably priced, helped me make great color decisions. I wanted to go green and we found an excellent padding and carpet to fill the bill. The gentleman who installed it did a meticulous job laying the carpet perfectly, especially around corners.
Janice O.
Was very professional, punctual, reasonably priced, helped me make great color decisions. I wanted to go green and we found an excellent padding and carpet to fill the bill. The gentleman who installed it did a meticulous job laying the carpet perfectly, especially around corners.
— Janice O.
We had a hardwood floor installed in March and they installed floor and back splash in our kitchen in August. They do very good work and they are very responsive to any questions you have. They are not cheap but they are not too expensive; it’s really worth it for the quality.
E Lenz
We had a hardwood floor installed in March and they installed floor and back splash in our kitchen in August. They do very good work and they are very responsive to any questions you have. They are not cheap but they are not too expensive; it’s really worth it for the quality.
— E Lenz
I have had ASAF re-do the entire house with new carpet. They were very professional, clean, careful around the walls and baseboards and the installation was perfect! The price was great as we shopped around and did our homework. I would have them back if I ever need anything else for flooring.
Richard H.
I have had ASAF re-do the entire house with new carpet. They were very professional, clean, careful around the walls and baseboards and the installation was perfect! The price was great as we shopped around and did our homework. I would have them back if I ever need anything else for flooring.
— Richard H.
We are extremely pleased with the carpet and good choice for pets and not showing foot prints. Your installers were awesome. Didn't mess around, did great job, and didn't damage walls and newly installed baseboards. Highly recommend them. Thank you for supplying a nice product with professionalism.
Linda B.
We are extremely pleased with the carpet and good choice for pets and not showing foot prints. Your installers were awesome. Didn't mess around, did great job, and didn't damage walls and newly installed baseboards. Highly recommend them. Thank you for supplying a nice product with professionalism.
— Linda B.
Yes, we really, really like the carpeting! Ed did a wonderful, wonderful job of being careful with the removal and installation in trying to avoid dust and fibers in the air for me. We really appreciated the extra mile on that. My asthma is very touchy and even a whiff of perfume can be a significant trigger. So we were grateful for the extra care!
Jan
Yes, we really, really like the carpeting! Ed did a wonderful, wonderful job of being careful with the removal and installation in trying to avoid dust and fibers in the air for me. We really appreciated the extra mile on that. My asthma is very touchy and even a whiff of perfume can be a significant trigger. So we were grateful for the extra care!
— Jan
They added two rooms of hardwood to the existing flooring. They inter-leafed the existing flooring into the the new and did a wondeful job. They then refinished all the flooring. It looks great and they did an excellent job. Intend to use them again for some more hardwood flooring and some carpet work. Again, they did an excellent job
Ken Y.
They added two rooms of hardwood to the existing flooring. They inter-leafed the existing flooring into the the new and did a wondeful job. They then refinished all the flooring. It looks great and they did an excellent job. Intend to use them again for some more hardwood flooring and some carpet work. Again, they did an excellent job
— Ken Y.
Fantastic experience. Originally referred, then vetted via Angie's list. I interacted primarily with the owners and Rick, both were exceptional. My wife interacted with Marty, same experience. We needed work on short time frames with lots of quotes and changing options. They got it all done. Great experience. We just moved to Cincinnati, this will be our floor company.
Jason L.
Fantastic experience. Originally referred, then vetted via Angie's list. I interacted primarily with the owners and Rick, both were exceptional. My wife interacted with Marty, same experience. We needed work on short time frames with lots of quotes and changing options. They got it all done. Great experience. We just moved to Cincinnati, this will be our floor company.
— Jason L.
As a kitchen and bath designer, I have worked with this company on several projects with my clients. They have the best installers and always follow up with the most excellent customer service to make sure the project is completed with the highest standards. Their hardwood flooring expertise is beyond my expectations and they can match new to existing floors and make it look seamless.
Julie S.
As a kitchen and bath designer, I have worked with this company on several projects with my clients. They have the best installers and always follow up with the most excellent customer service to make sure the project is completed with the highest standards. Their hardwood flooring expertise is beyond my expectations and they can match new to existing floors and make it look seamless.
— Julie S.
Amazingly well! We had a previous contractor who had attempted to install the flooring but ran out of materials and did a terrible job at best. The team from Step Above truly take their craft personally and make sure they provide true quality not just in their workmanship but also the products they carry (and do not carry). Highly recommend and will definitely use them again, true lifesavers!
William S.
Amazingly well! We had a previous contractor who had attempted to install the flooring but ran out of materials and did a terrible job at best. The team from Step Above truly take their craft personally and make sure they provide true quality not just in their workmanship but also the products they carry (and do not carry). Highly recommend and will definitely use them again, true lifesavers!
— William S.
Thanks Sarah and Lydia. The floor looks really good in the room. It is great to see the progress after a long reno journey! Also wanted to say what a nice job Brook and Josh did on the installation. They were a couple of nice young men that worked hard to get it done in two days! We will definitely keep ASA in mind when the time comes to do flooring in the upstairs portion of our house. Thanks again.
Jim K.
Thanks Sarah and Lydia. The floor looks really good in the room. It is great to see the progress after a long reno journey! Also wanted to say what a nice job Brook and Josh did on the installation. They were a couple of nice young men that worked hard to get it done in two days! We will definitely keep ASA in mind when the time comes to do flooring in the upstairs portion of our house. Thanks again.
— Jim K.
I had carpet replaced in my entire house. The entire process was a great experience from the estimate, to the timely scheduling and the installation. Everything was top notch. I love the carpet. They also were very accommodating in moving my furniture as I could not do it myself. Left the place clean when they were done.
Tammy C.
I had carpet replaced in my entire house. The entire process was a great experience from the estimate, to the timely scheduling and the installation. Everything was top notch. I love the carpet. They also were very accommodating in moving my furniture as I could not do it myself. Left the place clean when they were done.
— Tammy C.
A Step Above once again exceeded our expectations! Our new office was opening and we had a tight time-table for the remodel and A Step Above stepped up to the challenge. Not only did they do a beautiful job installing carpet and laying tile in the baths, but artfully worked around the other trades (electricians, plumbers, drywallers, painters, etc) to met our deadline. We have no reservations recommending A Step Above for any job...big or small, residential or commercial...they are simply the best!
Kim M.
A Step Above once again exceeded our expectations! Our new office was opening and we had a tight time-table for the remodel and A Step Above stepped up to the challenge. Not only did they do a beautiful job installing carpet and laying tile in the baths, but artfully worked around the other trades (electricians, plumbers, drywallers, painters, etc) to met our deadline. We have no reservations recommending A Step Above for any job...big or small, residential or commercial...they are simply the best!
— Kim M.
Hi Marty, I just wanted to let you know how pleased Dennis and I are with A Step Above. The name suits your company well. Starting with Jay, our salesman, yourself and staff, and the remarkable installers you chose to do the work, our experience has been highly favorable. Definitely 5 out of 5 ✨ and I would highly recommend A Step Above to all my family and friends. Thanks so much again, and PS: Thank you for sending Richard out this morning to trim the doors. Another great job and terrific person. So very appreciated.
Kathy K
Hi Marty, I just wanted to let you know how pleased Dennis and I are with A Step Above. The name suits your company well. Starting with Jay, our salesman, yourself and staff, and the remarkable installers you chose to do the work, our experience has been highly favorable. Definitely 5 out of 5 ✨ and I would highly recommend A Step Above to all my family and friends. Thanks so much again, and PS: Thank you for sending Richard out this morning to trim the doors. Another great job and terrific person. So very appreciated.
— Kathy K
They were excellent. They are going to be coming out and repair our hardwoods as well. They are going to cut the rug down to size while they are out here. We picked out the carpet and they cut it down to the size I wanted and bound it. They brought it out and laid it. It was reasonably priced, more than buying nice throw rugs. They have put hardwood floors in our other house. To fix the hardwoods he will charge by the hour. One rug is 10 by 12 and the other one is 15 by 12 and I paid $900 for both rugs. It included the delivery, binding, and the felt pad underneath. It was the cheapest that I was able to find.
Mary H.
They were excellent. They are going to be coming out and repair our hardwoods as well. They are going to cut the rug down to size while they are out here. We picked out the carpet and they cut it down to the size I wanted and bound it. They brought it out and laid it. It was reasonably priced, more than buying nice throw rugs. They have put hardwood floors in our other house. To fix the hardwoods he will charge by the hour. One rug is 10 by 12 and the other one is 15 by 12 and I paid $900 for both rugs. It included the delivery, binding, and the felt pad underneath. It was the cheapest that I was able to find.
— Mary H.
Excellent! Home is 5 years old, built by Fischer. I was unable to get a response from Fischer homes on type of floor so we could match to existing hardwood. We replaced carpet in bedroom, closet and office. They found the exact flooring, gave an excellent price and did outstanding work. Neat and clean, very professional. And, floor is a perfect match and flows from living room and hallway into other rooms without any difference or change in color or style. You would think the flooring had been in home since new! Entire staff from sales to billing to installation was very efficient, courteous and professional. Would highly recommend them.
Michael S
Excellent! Home is 5 years old, built by Fischer. I was unable to get a response from Fischer homes on type of floor so we could match to existing hardwood. We replaced carpet in bedroom, closet and office. They found the exact flooring, gave an excellent price and did outstanding work. Neat and clean, very professional. And, floor is a perfect match and flows from living room and hallway into other rooms without any difference or change in color or style. You would think the flooring had been in home since new! Entire staff from sales to billing to installation was very efficient, courteous and professional. Would highly recommend them.
— Michael S
Marty & Ellen,
I am so proud of both of you! You both went out of your way to care for our needs. We appreciate the availability to reach you on your cell phone. Both installations went great! Josh and Carla were fabulous! They are both machines and very efficient in the LVP installation. Ed and Brant also did a wonderful job in the carpet installation. They were both courteous and had positive attitudes. Thank you for making sure everything was installed timely and they both did an awesome job, Good Luck to both of you. I am so thrilled that A STEP ABOVE is a VERY high quality flooring store! Wishing you continued success!
Brenda B
Marty & Ellen,
I am so proud of both of you! You both went out of your way to care for our needs. We appreciate the availability to reach you on your cell phone. Both installations went great! Josh and Carla were fabulous! They are both machines and very efficient in the LVP installation. Ed and Brant also did a wonderful job in the carpet installation. They were both courteous and had positive attitudes. Thank you for making sure everything was installed timely and they both did an awesome job, Good Luck to both of you. I am so thrilled that A STEP ABOVE is a VERY high quality flooring store! Wishing you continued success!
— Brenda B
We had a leaking refrigerator which pooled under our kitchen closet and floor and buckled some of our wood floor. They removed the old flooring and replaced it with an amazing hand finished floor. We were looking to get a pre-finished floor but couldn't find what we wanted. They ordered, installed and finished the floor and it is amazing. The entire staff was professional and went out of their way to make sure the floor was perfect. Their craftsmen were beyond hard working and I felt very confident throughout that it would be done right and it was. I had to stay out of the house for a few days and when I walked in I said "wow" as soon as I saw it.
Patti W.
We had a leaking refrigerator which pooled under our kitchen closet and floor and buckled some of our wood floor. They removed the old flooring and replaced it with an amazing hand finished floor. We were looking to get a pre-finished floor but couldn't find what we wanted. They ordered, installed and finished the floor and it is amazing. The entire staff was professional and went out of their way to make sure the floor was perfect. Their craftsmen were beyond hard working and I felt very confident throughout that it would be done right and it was. I had to stay out of the house for a few days and when I walked in I said "wow" as soon as I saw it.
— Patti W.
This company saved our floor!! A Step Above came out the day I called in tears and said he would be able help. We had had another company install and finish the floors and were not pleased. A Step Above Flooring took out a lot of poorly installed floorboard and re-sanded 800 sq.ft to a beautiful finish and then applied the Rubio Monocoat oil. Our floors look amazing. They sanded for two full days with dustless sander. We still have the a few minor places that are eye sores but we would have to rip out a lot of floor and we have exceeded our floor budget with the first company. Always choose the pros first! Rick Sr and Rick Jr know their craft.
Mette R.
This company saved our floor!! A Step Above came out the day I called in tears and said he would be able help. We had had another company install and finish the floors and were not pleased. A Step Above Flooring took out a lot of poorly installed floorboard and re-sanded 800 sq.ft to a beautiful finish and then applied the Rubio Monocoat oil. Our floors look amazing. They sanded for two full days with dustless sander. We still have the a few minor places that are eye sores but we would have to rip out a lot of floor and we have exceeded our floor budget with the first company. Always choose the pros first! Rick Sr and Rick Jr know their craft.
— Mette R.
Marty, Thank you so much to you and your team for taking the time and effort to come fix our carpet. It was truly a blessing and we appreciate it so much! It looks great and was a huge help! FWBC Staff and Church
Marty, We are very grateful for your generosity! Thank you for seeing us well - Rob
Marty, Thank you so much for your kindness and your team there at A Step Above. We are grateful for you guys - Corey
Thank you for your Kindness - Ben
Fairfield West Baptist Church and Staff
Marty, Thank you so much to you and your team for taking the time and effort to come fix our carpet. It was truly a blessing and we appreciate it so much! It looks great and was a huge help! FWBC Staff and Church
Marty, We are very grateful for your generosity! Thank you for seeing us well - Rob
Marty, Thank you so much for your kindness and your team there at A Step Above. We are grateful for you guys - Corey
Thank you for your Kindness - Ben
— Fairfield West Baptist Church and Staff
Marty and the Crew at A Step Above Flooring were recommended to me from my realtor after I bought my house and discovered that I needed new carpet. I met with Marty and Denise in their showroom to pick out samples. They didn't have exactly what I was looking for in the showroom, but worked diligently to meet my needs. They were able to find EXACTLY what I wanted and at a price I was comfortable paying. The install crew showed up on time and did a great job with removal of the old carpet and installing the new. I could not have been happier with the service I received all the way from the owner (Marty) to the girls in the showroom and the installers. Very professional and provided a positive experience for my first time buying flooring. I will definitly use them again when I have any other flooring needs
Dawn D.
Marty and the Crew at A Step Above Flooring were recommended to me from my realtor after I bought my house and discovered that I needed new carpet. I met with Marty and Denise in their showroom to pick out samples. They didn't have exactly what I was looking for in the showroom, but worked diligently to meet my needs. They were able to find EXACTLY what I wanted and at a price I was comfortable paying. The install crew showed up on time and did a great job with removal of the old carpet and installing the new. I could not have been happier with the service I received all the way from the owner (Marty) to the girls in the showroom and the installers. Very professional and provided a positive experience for my first time buying flooring. I will definitly use them again when I have any other flooring needs
— Dawn D.
I shopped around quite a bit to find someone to install laminate in the upstairs floor of my house, from Craig's List contractors to big national chains. All of them were either unreliable - not showing up to provide an estimate and behaving unprofessionally when they did arrive - or grossly overpriced. Sometimes both.
I almost cancelled the project completely before stumbling upon A Step Above on a Google search for hardwood flooring. I'm happy I didn't give up. Their staff is completely professional, the selection of wood and laminate is solid, and their installers are friendly. The sales staff isn't pushy and they had a crew on the job within a week of our selecting the laminate. I can't recommend them highly enough
Michael D
I shopped around quite a bit to find someone to install laminate in the upstairs floor of my house, from Craig's List contractors to big national chains. All of them were either unreliable - not showing up to provide an estimate and behaving unprofessionally when they did arrive - or grossly overpriced. Sometimes both.
I almost cancelled the project completely before stumbling upon A Step Above on a Google search for hardwood flooring. I'm happy I didn't give up. Their staff is completely professional, the selection of wood and laminate is solid, and their installers are friendly. The sales staff isn't pushy and they had a crew on the job within a week of our selecting the laminate. I can't recommend them highly enough
— Michael D
The floors are absolutely beautiful and their work exceeded our expectations. I do not have a single complaint. The job took 5 days. The two gentlemen doing the work did an outstanding job. When my worrying got the best of me (is the stain color right, etc), they were kind and patient with me. I would most certainly recommend this company.
Christie P.
The floors are absolutely beautiful and their work exceeded our expectations. I do not have a single complaint. The job took 5 days. The two gentlemen doing the work did an outstanding job. When my worrying got the best of me (is the stain color right, etc), they were kind and patient with me. I would most certainly recommend this company.
— Christie P.
Overall the work went very well. I was surprised to learn that he was going to sub-contract the work to another tile company. This was not a bad thing just surprising that we were not informed. The job went very well and the work was performed according to the contract. The sub-contractor was extremely professional and clearly were experts in their field.
The couple of minor concerns I had were:
The mark-up on the tile seemed a bit high compared to the retail price.
When we changed the tile for the power room we were charged for additional tile but when I asked for the extra original tile I was told that their was not enough. I expected to pay additional labor for the change but was surprised by the additional tile cost even though it was minor, especially without getting extra tile form the original bid
Some of the baseboards were impacted by a reduction of the height of the tile and fixing this was not in the bid (which was very detailed and excellent) but I feel that this should have been anticipated. I am very handy so I was able to fix this but was a bit of a pain.
These are very minor things. The floor looks awesome and my wife is happy
JT
Overall the work went very well. I was surprised to learn that he was going to sub-contract the work to another tile company. This was not a bad thing just surprising that we were not informed. The job went very well and the work was performed according to the contract. The sub-contractor was extremely professional and clearly were experts in their field.
The couple of minor concerns I had were:
The mark-up on the tile seemed a bit high compared to the retail price.
When we changed the tile for the power room we were charged for additional tile but when I asked for the extra original tile I was told that their was not enough. I expected to pay additional labor for the change but was surprised by the additional tile cost even though it was minor, especially without getting extra tile form the original bid
Some of the baseboards were impacted by a reduction of the height of the tile and fixing this was not in the bid (which was very detailed and excellent) but I feel that this should have been anticipated. I am very handy so I was able to fix this but was a bit of a pain.
These are very minor things. The floor looks awesome and my wife is happy
— JT
A Step Above Flooring placed engineered hardwood in our walk-out family room, office and bedroom which was about 1100 square feet. The installer removed the ceramic tile which was located by the patio doors. Two separate areas of our rooms had uneven concrete which had to be leveled out prior to laying the hardwood floor. The bedroom was the worst. He removed our poplar trim prior to laying the hardwood floor in the bedroom. He also cut out the hardwood floor where the brick fireplace was located so that it looks like the fireplace is sitting on top of the floor. He also placed the final trim on top of the hardwood flooring. A Step Above Flooring is an excellent company overall. We went to their showroom and selected some samples to bring home. A Step Above came out and met with us to discuss what they recommended for our downstairs living space. We had also researched engineered flooring for about 2 years so it was great to see and hear the owner speak to these products and answer all of our questions. We selected our flooring - Mirage Engineered Red Oak and scheduled a date for installation. Once the carpet was pulled up, they came back out to check on how level the floor was in these areas. They explained to us the uneven floors and what they would do to correct them prior to laying the floor. One of the staff members did the prep work prior to hardwood installer laying the floor. He made sure the uneven areas of the floor were level before laying the hardwood. We never came home to a mess. It was always cleaned up. We cannot say enough good things about them. They are very professional people and a joy to work with. We absolutely love our floor and we hope to have them back next year to place hardwood in our two bedrooms upstairs as well as recondition our current hardwood floors upstairs. We had a budget we wanted to stay within and our overall cost came in $1200 more than the estimate but that was due to the floor not being level in two different rooms. We spent a little more than our budget but it was well worth it.
Candiss G.
A Step Above Flooring placed engineered hardwood in our walk-out family room, office and bedroom which was about 1100 square feet. The installer removed the ceramic tile which was located by the patio doors. Two separate areas of our rooms had uneven concrete which had to be leveled out prior to laying the hardwood floor. The bedroom was the worst. He removed our poplar trim prior to laying the hardwood floor in the bedroom. He also cut out the hardwood floor where the brick fireplace was located so that it looks like the fireplace is sitting on top of the floor. He also placed the final trim on top of the hardwood flooring. A Step Above Flooring is an excellent company overall. We went to their showroom and selected some samples to bring home. A Step Above came out and met with us to discuss what they recommended for our downstairs living space. We had also researched engineered flooring for about 2 years so it was great to see and hear the owner speak to these products and answer all of our questions. We selected our flooring - Mirage Engineered Red Oak and scheduled a date for installation. Once the carpet was pulled up, they came back out to check on how level the floor was in these areas. They explained to us the uneven floors and what they would do to correct them prior to laying the floor. One of the staff members did the prep work prior to hardwood installer laying the floor. He made sure the uneven areas of the floor were level before laying the hardwood. We never came home to a mess. It was always cleaned up. We cannot say enough good things about them. They are very professional people and a joy to work with. We absolutely love our floor and we hope to have them back next year to place hardwood in our two bedrooms upstairs as well as recondition our current hardwood floors upstairs. We had a budget we wanted to stay within and our overall cost came in $1200 more than the estimate but that was due to the floor not being level in two different rooms. We spent a little more than our budget but it was well worth it.
— Candiss G.